Post-Conference- Wednesday
This workshop is priced separately from the main conference and the pre-conference, includes: materials, refreshment break and lunch. Cost is $325.

“Coaching for Breakthrough Performance”, Presented by Jim Mathis
This program will introduce you to state-of-the-art coaching tools and processes you can implement immediately to achieve your goals and position your call center for sustained profitability. You’ll discover simple concepts that will enhance, energize and support the leadership, training and vision of your credit union.

Why coaching?
The number one reason people quit their jobs is dissatisfaction with their supervisors, not their paychecks. How long an employee stays at a company and how productive he/she is there, is determined by his/her relationship with their immediate supervisor. Today’s highly volatile business environment demands that individuals and organizations perform at higher levels and at greater speed than ever before. Raising leadership from within has never been more crucial. To meet these new challenges, corporations worldwide are transforming their organizations from a “management culture” to a “coaching culture”.

How does coaching outperform managing?
The difference is that with the coaching culture you give strength and inspiration by uncovering what internally motivates employees based on their beliefs and values, as opposed to the management culture which stimulates interest externally based on your beliefs. A manager believes in solving problems and making decisions; a coach believes in inspiring commitment and stimulates creativity in others to solve problems and make decisions.
In this workshop participants will participate by:

• Engaging in challenging high level conversations which will generate new paradigms and move you beyond the known and familiar, to new dimensions of possibility.
• Experiencing and understanding coaching concepts which will elevate their leadership and management skills to new levels.

YOU WILL LEARN TO:

• Use the skills, tools, and practices to fully integrate coaching and develop intelligent leadership as core competencies in your organization.
• Engage others to produce the innovative ideas, entrepreneurial thinking and vision that increase performance and productivity, and delivering profits consistently.
• Learn techniques that will facilitate and improve management and communication at all levels.