A sneak peek…

Contact Center Economics: A Productivity Discussion for Leaders at Every Level Presented by Tim Montgomery These days, contact center costs are getting more attention than ever and the pressure is being felt at all levels of the credit union. With labor being the majority of the call center budget, the "get leaner" battle cry can lead to quick decisions that make the environment even less efficient and drive members away. This short-sighted approach has contributed to an epidemic of self-inflicted pain in many call centers - and for members. There's no easy cure, but in this session you'll learn practical ways to use the resources you already have more effectively and move your credit union closer to "getting lean" the right way. Join industry expert, widely published author and popular speaker, Tim Montgomery, as he shares what he's experienced in working with some of the most recognized service organizations in America.

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