Collections TeleCourse


CUANM HOME \| LEARNING CENTER \|

Albuquerque Chapter of Credit Unions

Northern NM Chapter of Credit Unions

CPD Online

CUNA Training

CUNA Councils

Collections TeleCourse

June 8, 2010
10:00 a.m. – 12:00 p.m. CDT

Taking Collections to the Next Level! This seminar focuses on the essential elements of an effective collections program that centers on the role of member service. Yes, Member Service! The current credit crunch is having a negative impact on many of your members and credit unions are in a unique position to assist them. Is your collections staff ready to help both the member and the credit union weather the storm?

It is never the right answer to say “Well, that’s always the way we’ve done it.” Now, more than ever, every credit union needs to reassess its collections function to make sure the CUs are getting the most out of their limited resources. Since credit unions exist for the benefit of their members, David Reed shows how to make that the centerpiece of your collection efforts. This workshop will be an operationally focused session that builds on practical experience and creative tools for assisting members in financial need while creating a more effective collections process within the credit union.

This session will cover:

Collections as a Member Service
Early identification of economically troubled members
Understanding your credit union’s value proposition
The Importance of loan documents
Basics of the collection phone call
Overcoming typical member objections to payment
Dealing with difficult members

Speaker: David Reed, Attorney, author, consultant and nationally recognized speaker, David A. Reed is founder of CU Doctor, a full service credit union consulting practice. Through CU Doctor, Mr. Reed provides guidance to credit unions concerning a variety of matters including the establishment and revision of credit union policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters and corporate governance. His engaging speaking style has garnered him status as a regular lecturer nationwide on topics such as regulatory compliance, consumer lending, bankruptcy and collections. He offers facilitation services and a full range of on-site training programs that can be delivered to the Board, executive team, managers or frontline staff.

A former trial attorney and Vice President and General Counsel of a large credit union, Mr. Reed is particularly noted as an expert in the areas of credit union operations, bankruptcy and collections. He has been selected to train NCUA Field Examination and Audit Staff on numerous issues including ID Theft Red Flags, S.A.F.E Act, Third Party Contract Management and Bankruptcy matters. He also serves as editor of several industry manuals including Practical Guide to Bankruptcy: Protecting the Bank Against Bankruptcy-Related Losses, Collections Manual for Credit Unions; Debt Collection Manual: Regulations, Law and Best Practices; and Bankruptcy Guide for Credit Unions.

Get Connected: It’s as easy as 1 - 2 - 3

Fill out the information below and submit registration.
Prior to the conference, you will receive a special instruction sheet outlining the computer login and telephone dial-in procedures, your password, a specific toll-free telephone number and handout materials.
On the day of the conference gather all the attendees around your computer and speakerphone, distribute copies of the handout material, and enjoy the conference.

Cancellation/Payment Policy: Substitutions are always welcome. No-shows and cancellations received five days or less prior to the event will be invoiced for the full registration fee. Please do not send payment; your credit union will be billed. Password information and materials will be e-mailed 48 hours prior to the session.