Head Teller Webinar


CUANM HOME \| LEARNING CENTER \|

Head Teller: Managing the Under-Performer Webinar

April 21, 2010
1:00 p.m. – 2:30 p.m. MST

$159 Webinar Only

$159 CD Only

$179 Webinar and CD

QUESTION: Who is one of the most important supervisors in your institution?

ANSWER: The head teller.

Think about it! In most financial institutions, the head teller manages 25-35% of the entire staff. They must keep people motivated, ensure the teller line is productive and efficient, and be a top producer themselves. In addition, they supervise new employees who are likely to have the highest turnover and need constant training.

This session will concentrate on one of the head teller’s toughest challenges – effectively managing employees with performance problems. As a supervisor, they must coach the team to “get the job done.” But when a team member under performs, it can be frustrating, puzzling, time-consuming, and it may reduce productivity and morale. Jam-packed with specific hands-on skills and ideas, this webinar will help you improve your team’s performance. A motivated and productive staff equals a better bottom line!

HIGHLIGHTS

Understanding the Peak-Performance Cycle
What really motivates employees?
Coaching for higher performance
The ABC’s of performance behavior
Confronting unwanted behavior
Delivering “bad performance news”
Developing a performance improvement plan
Managing a marginal performer
The progressive discipline process
The “don’ts” you need to know
The role of rewards and incentives

Presenter:

Beverly Licata, BL Consulting & Seminars, Inc.
Bev has been a training professional in the financial industry for nearly 30 years, including more than 20 years with Financial Education and Development. Her experience includes being the Learning & Development Manager for one of the country’s largest financial institutions, managing their high-value customer training initiative in 23 states. Bev has developed and presented more than 2000 seminars, workshops, and courses in 48 states on topics such as: management and supervisory skills, staff performance, diversity, compliance, investment basics, sales techniques, security, operations, and new accounts and teller functions. Bev is known for the knowledge that comes only from the “hands-on” experience of working for and with some of the country’s major financial institutions and professional financial associations.

Get Connected: It’s as easy as 1 - 2 - 3

Fill out the information below and submit registration.
Prior to the conference, you will receive a special instruction sheet outlining the computer login and telephone dial-in procedures, your password, a specific toll-free telephone number and handout materials.
On the day of the conference gather all the attendees around your computer and speakerphone, distribute copies of the handout material, and enjoy the conference.

Cancellation/Payment Policy: Substitutions are always welcome. No-shows and cancellations received five days or less prior to the event will be invoiced for the full registration fee. Please do not send payment; your credit union will be billed. Password information and materials will be e-mailed 48 hours prior to the session.